FAQs Overview

Top 10 Most Viewed FAQs

What is the objective of USP?

The main objective of USP is the provision of collective and individual access to basic telephony and Internet services in underserved areas.  The objectives are enshrined in the Communications and Multimedia (Universal Service Provision)  Regulations 2002.

What are “underserved areas”?

Broadly, “underserved areas” are areas where the penetration rate for Public Switched Telephone Network (PSTN) is 20% below the national penetration rate; or areas where broadband access and public cellular services are deemed to be not sufficiently available. 

What is 1Malaysia Internet Centre or Pusat Internet 1Malaysia (PI1M)?

Pusat Internet 1Malaysia (PI1M) is an initiative by the Commission to offer basic Internet access and ICT training to users in underserved areas.

Where and who are the targeted groups for USP projects?

Targeted areas and groups are defined as “underserved area” and “underserved groups” that lacks service coverage and access to applications services.

How are USP projects financed?

USP projects are financed by the USP Fund which is controlled and operated by the Commission. Licensees contribute to the USP Fund as required by provision 27 of the Communications and Multimedia (Universal Service Provision) Regulations 2002. 

How do I submit interest to have a PI1M near where I live?

PI1M locations are selected based on specific criteria and guidelines set by the Commission with the assistance of other governmental agencies and local authorities.
 
The selection of service provider to build the PI1M is determined through a fair and transparent tender process by licensees under the Communications and Multimedia Act (CMA 1998).

How do I submit interest to have a PI1M near where I live?

PI1M locations are selected based on specific criteria and guidelines set by the Commission with the assistance of other governmental agencies and local authorities.
 
The selection of service provider to build the PI1M is determined through a fair and transparent tender process by licensees under the Communications and Multimedia Act (CMA 1998).

I am interested in participating in courses on offer at PI1M. What are the fees imposed to join the programme?

The courses on offer are free to members. Users are advised to talk to the PI1M managers for further clarification.

What are “underserved groups”?

“Underserved groups” are classified as groups of people who lives within an “underserved area” who do not have collective or individual access.

How are appointments of Universal Service providers made?

Appointment of service providers to execute Universal Service projects are done following an open tender process.  A company must possess the relevant licenses that fulfill the Commission’s requirements to participate in the tender and be eligible to be appointed as a service provider.

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