WiFi Komuniti (WK)

What is Community WiFi or WiFi Komuniti (WK)?

WiFi Komuniti (WK) is an initiative by the Commission that offers wireless broadband access to small towns in underserved areas nationwide.

How do I access the WK service?

The area will clearly be indicated with signage and notices of the WK service.  The service is open to all users and the locals living within the wireless coverage area.

Must I register for WK service and are there charges to use the service?

Users could register to use the service as soon as they are able to connect to the service. Users could either sign in with an existing user account or create a new account before they are allowed to access the service. The WK service is 100% free and there are no charges for registration.

I have tried registering several times and did not complete the registration process, what should I do if this problem persists?

If the user fails to create an account, the user should firstly call the service provider of the WK site.  If the matter is not resolved within 48 hours, the user may contact the nearest Commission regional office or lodge a complaint at the Commission’s Consumer Complaints Bureau further assistance.

Should I complain in the case of poor quality of service (QoS) and unavailability of service?

Yes, users are advice to first lodge a complaint with the service provider of the WK site.  If this issue is not resolved within 48 hours, users may contact the nearest Commission regional office or the Commission’s Consumer Complaints Bureau.

How do I submit interest to have a WK near where I live?

WK locations selection and implementations are based on specific criteria and guidelines set by the Malaysian Communications and Multimedia Commission (MCMC) with the assistance of other governmental agencies and local authorities.

Beginning from 2013, implementation of the WK is based on the Hub & Spoke concept. For more information, please see here.

What is the methodology for implementation of WK?

The process will go through an open tender and bidders have to abide by the Universal Service Provision (USP) Regulations.

The bidding party has to hold the Network Service Provider – Individual (NSP(I)), Network Facilities Provider – Individual (NFP(I)) and Applications Service Provider – Class (ASP(C)) licenses under the Communications and Multimedia Act 1998 (refer to Licensing Division MCMC for further information).

Interested bidders may refer to Information > Notices section on this website from time to time for notice of tenders.

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