PREFACE

The ecosystem of Universal Service Provision (USP) programme comprises various aspects from the provision of communication infrastructures to the provision of broadband access including smart device package oerings to the consumers especially in rural areas.

The implementation of the USP programme is important to bridge the digital divide between urban and rural areas as well as between the fortunate and the less fortunate. Besides, it is also important to meet the growing demand for broadband services.

Among the commendable things throughout the year 2017 was the successful implementation of the Submarine Cable System initiative that being implemented through public-private partnership. The initiative was fully completed in May 2017, ahead of the set target of June 2017. The Submarine Cable System has proved the Government’s continuous effort to improve and upgrade the provision of high-speed broadband networks nationwide including Sarawak and Sabah.

Initiatives under the USP programme are also involved in supporting the National Transformation Programme (NTP) such as the Fixed Line Broadband Expansion initiative through the Suburban Broadband initiative, the Mobile Broadband Coverage Expansion initiative which consist of the construction of new communications towers and the upgrading of existing communications towers; and community based programme such as the Internet Centre which are also part of the target under the Communications Content and Infrastructure’s sector which is one of the National Key Economic Areas that NTP focuses.

The effective implementation of USP programme has consistently contributes to the increase of the national broadband penetration rate. In the third quarter of 2017, the broadband penetration rate per 100 households has risen to 84.5% compared to only 81.5% in 2016. This positive growth indicates that we are on a solid path to become a high-income nation by the year 2020.

The achievement of initiatives under the USP programme is not easy to achieve, but it is also not impossible to achieve. The Commission hopes that the provision of high-speed broadband access is improving and will indirectly stimulate the digital economy growth.

OVERVIEW

Total 850 locations
2017 92 locations
Total 10 locations
2017 4 locations
Total 2 locations
Total 2,502 locations
2017 311 locations
Total 1,252 units
Total 1,664 locations
2017 262 locations
Total 3,978 locations
2017 1,928 locations
Total 36,799 ports
2017 20,224 ports
Total 366,294 ports
2017 160,216 ports
Total 562 km
2017 56 km
Total 3,819 km
2017 2,274 km
Total 2,428,160 units
2017 748,667 unit
* Including Mini Internet Centre & Next Generation Internet Centre

OVERVIEW

Total 850 locations
2017 92 locations
Total 10 locations
2017 4 locations
Total 2 locations
Total 2,502 locations
2017 311 locations
Total 1,252 units
Total 1,664 locations
2017 262 locations
Total 3,978 locations
2017 1,928 locations
Total 36,799 ports
2017 20,224 ports
Total 366,294 ports
2017 160,216 ports
Total 562 km
2017 56 km
Total 3,819 km
2017 2,274 km
Total 2,428,160 units
2017 748,667 unit
* Including Mini Internet Centre & Next Generation Internet Centre

ACHIEVEMENT OF INITIATIVES
UNDER USP PROGRAMME
THAT BECOME PART OF
GOVERNMENT'S TRANSFORMATION
PROGRAMME TARGETS

The Internet Centre provides collective internet access facilities with a very minimal charges including ICT and entrepreneurship trainings offerred for free to all Internet Centre members. The Internet Centre also provides additional services such as printing, photocopying, scanning and lamination.

Internet Centre

  • URBAN
    INTERNET CENTRE

    Focus on underserved groups in urban areas

  • MINI
    INTERNET CENTRE

    Focus on rural areas with low population density

  • NEXT GENERATION
    INTERNET CENTRE

    Internet Centre with more advanced specifications with special functions

123
107
105
85
72
69
67
63
50
40
29
21
13
4
1
1
TOTAL850LOCATIONS

As of 31 December 2017, a total of 850 Internet Centres have been completed and fully operational nationwide. Of these, 92 Internet Centres were implemented in 2017.

201792LOCATIONS

INTERNET CENTRE

TOTAL

850

LOCATIONS

2017

92

LOCATIONS

Community WiFi (WK) provides hotspot internet access service in selected locations within 3 kilometres from the Internet Centre. WK services are constantly being monitored from time to time by Internet Centre Manager who are also responsible for monitoring WK's performance.

Community WiFi

TOTAL

2,502

LOCATIONS

2017

311

LOCATIONS

COMMUNITY WIFI

Number of Community WiFi Implemented by
State and Federal Territory

  • Johor

  • Kedah

  • Kelantan

  • Melaka

  • Pulau Pinang

  • Sabah

  • Sarawak

  • Selangor

  • Negeri Sembilan

  • Pahang

  • Perak

  • Perlis

  • Terengganu

  • W.P. Kuala Lumpur

  • W.P. Labuan

  • W.P. Putrajaya

TOTAL

2,502

LOCATIONS

2017

311

LOCATIONS

The Telephony initiative, which began in 2002, is aimed at providing access to basic telephony facilities collectively in underserved areas throughout the country.

Telephony

TOTAL

1,252

UNITS

896

Sarawak

68

Sabah

76

Pahang

51

Terengganu

50

Kelantan

31

Kedah

27

Melaka

24

Johor

14

Perak

12

Selangor

3

N.Sembilan

TELEPHONY

Number of Public Payphones Installed by State

TOTAL

1,252

UNITS

To expand the national mobile broadband coverage, the Commission has taken the approach of building new communication towers in areas where there is no service and in areas with poor service coverage.

New Communication Tower

128
63
96
26
89
1
78
410
344
293
136

NEW COMMUNICATION TOWER

Number of Communication Towers Built and Activated by State

TOTAL

1,664

LOCATIONS

2017

262

LOCATIONS

Apart from the implementation of new communication towers under the Time 3 and Time 3 Extension projects, the Commission has also upgraded existing communication towers to accommodate the increasing demand of mobile broadband.

Upgrade of Existing Tower

368JOHOR
6P.PINANG
157KEDAH
940SABAH
233KELANTAN
859SARAWAK
67MELAKA
190N.SEMBILAN
561PAHANG
177TERENGGANU
376PERAK
21SELANGOR
22PERLIS
1LABUAN

UPGRADE OF EXISTING TOWER

Number of Existing Tower Upgraded by State and Federal Territory

  • 368JOHOR
  • 6P.PINANG
  • 157KEDAH
  • 940SABAH
  • 233KELANTAN
  • 859SARAWAK
  • 67MELAKA
  • 190N.SEMBILAN
  • 561PAHANG
  • 177TERENGGANU
  • 376PERAK
  • 21SELANGOR
  • 22PERLIS
  • 1LABUAN
  • TOTAL

    3,978

    LOCATIONS

    2017

    1,928

    LOCATIONS

    The Suburban Broadband (SUBB) and Rural Broadband (RBB) initiatives were introduced to expand the high speed broadband coverage in suburban and rural areas with speed of up to 20Mbps.

    Suburban Broadband and
    Rural Broadband

    SUBB

    SUBURBAN

    BROADBAND

    62,570
    3,120
    27,648
    17,552
    54,160
    20,672
    12,232
    21,424
    12,016
    16,728
    13,744
    86,300
    2,040

    RBB

    JALUR LEBAR

    LUAR BANDAR

    3,088
    2,918
    1,840
    10,716
    96
    1,320
    5,025
    7,314
    2,301
    1,216
    131
    834

    Suburban Broadband
    & Rural Broadband

    Suburban Broadband
    & Rural Broadband

    Number of Ports Installed by State and Federal Territory

    SUBB

    SUBURBAN

    BROADBAND

    RBB

    RURAL

    BROADBAND

    TOTAL

    366,294

    PORTS

    2017

    160,216

    PORTS

    TOTAL

    36,799

    PORTS

    2017

    20,224

    PORTS

    The Fibre Optic Network Expansion initiative is an initiative involving the installation of fibre optic cables for upgrading the existing network between the communication towers.

    Fibre Optic
    Network Expansion

    562KM

    2017: 56KM

    KM

    KM

    KM

    KM

    KM

    KM

    Fibre Optic Network
    Expansion

    Length of Fibre Optic Network by State

    KM

    KM

    KM

    KM

    KM

    KM

    The Submarine Cable System which has been introduced in 2014 through public-private partnership between the Commission and Telekom Malaysia Berhad (TM) has been fully completed in May 2017, earlier than the target set in June 2017.

    Submarine Cable System

    Submarine Cable System

    S1|Mersing - Kuching|1,068KM

    S2|Kuching - Bintulu|490KM

    S3|Bintulu - Miri|211KM

    S4|Miri - Kota Kinabalu|518KM

    S5|Kota Kinabalu - Cherating|1,533KM

    Total Capacity|4Tbps

    Network Speed|100Gbps

    Total Distance

    3,819

    KM

    Submarine Cable System

    S1|Mersing - Kuching|1,068KM

    S2|Kuching - Bintulu|490KM

    S3|Bintulu - Miri|211KM

    S4|Miri - Kota Kinabalu|518KM

    S5|Kota Kinabalu - Cherating|1,533KM

    Total Capacity|4Tbps

    Network Speed|100Gbps

    Total Distance

    0

    KM

    Domestic Submarine Cable Network initiative involves installation of submarine fibre optic cable with a capacity of up to 12.8Tbps between main land to Tioman Island, Pangkor Island and Perhentian Island with a total distance of 99 kilometres.

    Domestic Submarine
    Cable Network

    Domestic Submarine Cable Network

    Rompin - Tioman Island (Pahang)|74KM

    Lumut - Pangkor Island (Perak)|4KM

    Kuala Besut - Perhentian Island (Terengganu)|21KM

    Domestic Submarine Cable Network

    Rompin - Tioman Island (Pahang)|74KM

    Lumut - Pangkor Island (Perak)|4KM

    Kuala Besut - Perhentian Island (Terengganu)|21KM

    TOTAL
    DISTANCE

    99

    KM

    The Smart Device with Internet Package initiative was introduced in 2014 by offering selected smart devices to consumers at a lower price than the recommended retailed price. Users are also offered with a one-year free internet subscription with several selected preinstalled apps on the devices offered.

    Smart Device
    with Internet Package

    Minimum Specifications of Smart Device:
    • 4.0” touch screen display
    • Dual core processor
    • 1GB RAM and 16GB storage
    • Support GSM, UMTS and LTE bands
    • Support WiFi, Bluetooth and GPS
    • Front and back camera
    184,260
    76,904
    171,659
    126,679
    112,372
    280,740
    87,092
    291,016
    109,751
    343,095
    137,814
    118,575
    210,130
    57,996
    120,077

    Smart Device with
    Internet Package

    Minimum Specifications of Smart Device:
    • 4.0” touch screen display
    • Dual core processor
    • 1GB RAM and 16GB storage
    • Support GSM, UMTS and LTE bands
    • Support WiFi, Bluetooth and GPS
    • Front and back camera

    Number of smart devices activated nationwide

    76,904
    126,679
    280,740
    291,016
    343,095
    118,575
    57,996
    120,077
    184,260
    171,659
    112,372
    87,092
    109,751
    137,814
    210,130

    TOTAL

    2,428,160

    UNITS

    2017

    748,667

    UNITS

    For more information, download the full report here.

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    To learn more, download the full report here.